Canarys Migration Hub

A Comprehensive Solution for ServiceNow to Jira Migration

Migrating data from ServiceNow to Jira can be a complex and challenging task for organizations that rely heavily on these platforms for issue tracking and project management. ServiceNow is widely used for IT service management, managing tasks, incidents, and operations, while Jira is a popular project management tool known for its issue tracking, agile project management, and bug tracking capabilities.

For organizations transitioning from ServiceNow to Jira, ensuring that all tasks, custom fields, attachments, and relationships are accurately transferred without losing critical data is essential. This is where Canarys Migration Hub comes into play, providing an automated solution that simplifies the entire migration process, ensuring data integrity and smooth transitions.

In this blog, we’ll explore how Canarys Migration Hub can help organizations seamlessly migrate from ServiceNow to Jira, the benefits of using this tool, the migration process, and some common challenges and solutions.

The Challenge of ServiceNow to Jira Migration

A mid-sized software development organization has been using ServiceNow for IT service management and task tracking. Over time, they’ve accumulated a vast amount of data, including task fields, custom fields, attachments, and complex task relationships. However, as they grow, they find Jira better suited to their agile development needs due to its advanced project management features and seamless integration with development tools.
The primary challenge lies in migrating all this extensive data from ServiceNow to Jira without losing crucial information or disrupting ongoing projects. Manual migration is time-consuming and prone to errors, which is why organizations need a reliable, automated solution to ensure a smooth migration process.

Canarys Migration Hub: The Solution

Canarys Migration Hub provides a comprehensive, end-to-end solution for migrating data from ServiceNow to Jira. Our team of experts conducts a thorough analysis of the ServiceNow environment, defines the migration processes, and customizes workflows to fit Jira’s structure. Using the built-in migration solution, Canarys Migration Hub automates the transfer of various tasks, incidents, attachments, and relationships onto Jira boards, ensuring a seamless migration experience.

Key Benefits of Canarys Migration Hub

  • Seamless Data Migration: Canarys Migration Hub ensures that ServiceNow tasks, custom fields, and attachments are accurately transferred to Jira Issues, maintaining data integrity and minimizing disruption to ongoing projects.
  • Cloud Migration Made Easy: The tool is designed to streamline the migration process, allowing organizations to easily shift from ServiceNow’s cloud environment to Jira’s cloud platform.
  • User-Friendly Experience: With an intuitive interface, Canarys Migration Hub empowers end-users to manage their own migration operations. The tool provides comprehensive mapping capabilities, giving users control over how fields, states, and relationships are transferred.

Requirements for Migration:

To use Canarys Migration Hub for ServiceNow to Jira migration, the following details are required:

  • ServiceNow Instance URL
  • ServiceNow Service Username and Password
  • Jira Organization URL
  • Jira Service User Token and Email

Migration Process

The migration process in Canarys Migration Hub works in three different modes:

  • Batch Wise Migration: Migrates data in batches to ensure performance and control.
  • Query-Based Migration: Migrates data based on specific queries, allowing selective migration of relevant tasks.
  • Full Migration: Transfers all available data at the time of migration, ensuring a complete data transition.

Step-by-Step Migration Workflow

  • Mapping Setup: Users configure field mappings and relation mappings through the tool’s interface.
  • Data Reading: The tool reads data from ServiceNow, applying the user-defined mappings.
  • Field Processing: ServiceNow fields are processed and mapped to corresponding Jira fields.
  • Issue Creation: Canarys Migration Hub calls the Jira API to create issues using the filtered and mapped data.
  • Status and Attachment Migration: Task statuses are updated, and attachments are migrated once the status updates are complete.
  • Relation Mapping: Relations between tasks are mapped according to the predefined mappings, concluding the migration process.

Handling Various Data Types

Canarys Migration Hub supports a wide variety of ServiceNow data types, ensuring they are migrated appropriately to Jira’s corresponding data types:

  • Boolean Fields: Mapped to Jira’s radio button fields.
  • DateTime Fields: Transferred without modification to Jira’s DateTime fields.
  • List Fields: Mapped based on user-defined value mappings.
  • Numeric Fields: Transferred after validating that the values are numeric.
  • Text Fields: Directly migrated to Jira’s text fields.
  • HTML Fields: Validated for HTML content, with multimedia and attachment links replaced with Jira-specific links.

Limitations

While Canarys Migration Hub provides a powerful and flexible solution for migrating from ServiceNow to Jira, there are some limitations to be aware of:

  • Performance Impact: Simultaneous downloading and creating of work items may slow down the migration process for large datasets.
  • Attachment Constraints: HTML fields may lack images if attachment availability is constrained during migration.
  • Relation Linking: Relations are deferred to the final stage of migration.
  • Manual Customization: Some Jira customizations must be handled manually after migration.
  • Cross-Project Issue Links: Not supported as the tool focuses on one project at a time.
  • Revision Migration Limitations: Historical migration with date and user data is restricted due to Jira’s limitations.

Conclusion

Migrating from ServiceNow to Jira doesn’t have to be complicated or time-consuming. With Canarys Migration Hub, organizations can automate the entire migration process, ensuring that all tasks, fields, attachments, and relationships are accurately transferred to Jira. By streamlining the migration, Canarys Migration Hub helps organizations transition to Jira without data loss or downtime.

Ready to simplify your ServiceNow to Jira migration? Contact us today to learn how Canarys Migration Hub can support your organization in achieving a seamless and successful migration.